Front Desk Attendant at Big Cedar Lodge
To deliver friendly, professional service ensuring guest satisfaction when checking guest in and out of resort
- Smile, be alert and never leave the front desk unattended.
- Read Pre-shift daily. Be aware of all daily activities and meetings taking place in the resort.
- Register guest and assign rooms, accommodate special requests whenever possible.
- Assist in pre-registration and blocking of reservations when necessary.
- Develop a thorough knowledge of the room types, rates, packages and booking procedures.
- Notify housekeeping of all late check-outs, early check-ins and special requests.
- Maintain a high level of cleanliness in Front Desk area and lobby.
- Report all incidents of guest dissatisfaction to the front desk
- Assistant Manager/Director of Guest Services.
- Report all accidents or injuries that occur at Big Cedar to the front desk manager
- Prepare key packets and registration cards and include all materials to be distributed at check-in.
- Work with Group Sales to ensure a smooth check-in process for large groups.
- Assist guest with the highest level of professionalism possible.
- File room keys.
- Develop thorough knowledge of all office machines, computer, fax machine etc.
- Handle safety deposit boxes in accordance with property procedure.
- Use proper mail, package and message handling procedures.
- Seek opportunities to WOW our guests, make your MOD aware of opportunities or guest irritants that need attention.
- Will perform other duties as required
Education and Experience
- High school diploma or GED
- or three to six months related experience and/or training; or equivalent combination of education and experience. Skills and Knowledge.
Skills and Knowledge
- Writing - Communicating effectively in writing as appropriate for the needs of the audience.
- Basic Computer Skills - Using basic computer hardware and software (e.g., personal computers, word processing software, Internet browsers, etc.).
- Reading Comprehension - Understanding written sentences and paragraphs in work related documents.
- Oral Comprehension - The ability to listen to and understand information and ideas presented through spoken words and sentences.
- Clerical - Knowledge of administrative and clerical procedures and systems such as word processing, managing files and records, stenography and transcription, designing forms, and other office procedures and terminology.
- Analytical/Critical Thinking - The ability to gather and organize information using a logical and systematic process; recognize patterns and relationships in complex data; examine data to identify implications, problems and draw appropriate conclusions; generate alternative solutions to problems; evaluate strengths, weaknesses and consequences of alternative solutions and approaches to solving problems.
- Education and Training - Knowledge of principles and methods for curriculum and training design, teaching and instruction for individuals and groups, and the measurement of training effects.
- Customer and Personal Service - Knowledge of principles and processes for providing customer and personal services. This includes customer needs assessment, meeting quality standards for services, and evaluation of customer satisfaction.
- Number Facility - The ability to add, subtract, multiply, or divide quickly and correctly.
- Originality - The ability to come up with unusual or clever ideas about products, services or situations, or to develop creative ways to solve a problem.