Certified Medical Assistant- Front Office


Summary: Serves patients by greeting and helping them; scheduling appointments; maintaining records and accounts.

Education/Certification: Registered MA, Certified MA or current LPN, or graduate of an accredited program for Medical Assisting Must have or be able to obtain CPR certification within 6 months.

Experience: Prior experience using computer software, preferably electronic medical records. Prior customer service experience preferred

Essential Job Functions:

  • Answers telephone by identifying person answering and assisting callers in a pleasant manner
  • Screening, prioritizing, and returning patient calls according to office procedure
  • Schedules appointments according to office procedure and to patient’s need
  • Upon checking in a patient, acquires all necessary information (registration forms, insurance card copies, responsible party’s information, etc.) prior to physician seeing patient
  • Accurately performs data entry on computer system for Billing and posting payment and gathering other necessary information
  • Processes incoming and outgoing mail, records requests, patient documentation, etc.  based on office procedure
  • Insure smooth patient flow throughout the office by assisting in other areas when needed or as requested
  • Maintains patient confidentiality at all times; adheres to all HIPAA guidelines
  • Communicates effectively by telephone and to the patient at his/her level of understanding
  • Promotes positive public relations to patients, visitors, families, physicians, and others
  • Physical appearance and conduct is consistent with acceptable professional ethics and CPC standards
  • Maintains operations by following policies and procedures, reporting needed changes and making suggestions for improvement
  • Performs other duties and responsibilities as assigned

Knowledge, Skills, and Abilities:

• Knowledge of Electronic Medical Records

• Ability to type • Ability to identify emergent medical situations

• Demonstrate positive customer service skills

• Ability to function in a fast paced work environment, multi-tasking

• Attention to detail

Equipment Operated: Will use basic office equipment such as a computer, printer, copier, and fax machine. Will also use medical equipment such as EKG, autoclave, pulmonaide/nebulizer, blood pressure cuff, etc.

Work Environment: Well lit medical office environment

Mental/Physical Requirements: Must be able to lift at least 10 lbs. Sitting 15% of the time Standing/walking 85% of the time