Certified Medical Assistant- Back Office


Summary: Serves patients by greeting and helping them; scheduling appointments; maintaining records and accounts.


Registered MA, Certified MA or current LPN, or graduate of an accredited program for Medical Assisting

Must have or be able to obtain CPR certification within 6 months.


Experience:    Prior experience using computer software, preferably electronic medical records.  Prior customer service experience preferred.

Essential Job Functions:

  • Assist providers adequately and accurately with exams and procedures.
  • Demonstrates the ability to carry out and complete providers orders.
  • Conscientious of work area to include keeping exam rooms and equipment cleaned, stocked, and in working condition.
  • Accurately administers medication and injections per provider orders
  • Accurately documents necessary information in Electronic Medical Record System
  • Operate office equipment according to manufacturer guidelines to include but not limited to: EKG, autoclave, pulmonaide/nebulizer, blood pressure cuff
  • Prepares patient and exam room appropriately for exams, procedures, etc. making sure appropriate supplies are stocked
  • Ensure smooth patient flow throughout the office by assisting in other areas when needed or as requested
  • Documents and reports lab results on appropriate forms and in a timely manner
  • Drawing blood, labeling specimens and completing orders in adherence with the guidelines of our accrediting body
  • Adheres to infection control guidelines
  • Maintains patient confidentiality at all times; adheres to all HIPAA guidelines
  • Communicates effectively with patients in person and by telephone at his/her level of understanding
  • Prepare forms and patient paperwork for provider review and signature
  • Promotes positive public relations to patients, visitors, families, providers, and others
  • Physical appearance and conduct is consistent with acceptable professional ethics and CPC standards
  • Answers telephone by identifying person answering and assisting callers in a pleasant manner
  • Screening, prioritizing, and returning patient calls according to office procedure
  • Communicates effectively with patients and persons by telephone and give great attention to detail following those phone calls
  • Maintains operations by following policies and procedures, reporting needed changes and making suggestions for improvement
  • Ensure proper documentation. 
  • Performs other duties and responsibilities as assigned


Knowledge, Skills, and Abilities

  • Knowledge of Electronic Medical Records
  • Ability to type
  • Ability to identify emergent medical situations
  • Demonstrate positive customer service skills
  • Ability to function in a fast paced work environment, multi-tasking
  • Attention to detail

Equipment Operated: Will use basic office equipment such as a computer, printer, copier, and fax machine.  Will also use medical equipment such as EKG, autoclave, pulmonaide/nebulizer, blood pressure cuff, etc.


Work Environment: Well lit medical office environment


Mental/Physical Requirements:

Must be able to lift at least 10 lbs.

Sitting 15% of the time

Standing/walking 85% of the time